Customer Relationship Management/Call Center (CRM)		Order Management
Fulfillment and Warehouse Management Systems (WMS)		e-Store and Web Site Operations
Supply Chain, Drop Ship, and Partner Channel Support		Purchasing and Inventory
Merchant Support Systems		Retail Integration
Marketing Relationship Management (MRM)		And related Financials Systems

28 Years of Information Systems Experience		Catalog, e-commerce, direct-to-consumer (B2C), business-to-business (B2B) domain expertise
7 Years of E-Commerce Experience		System Implementation Planning and Support
Ecometry , Oracle e-Business Suite 11i, and other Enterprise Systems		Extensive Complex Project Management
Proficient Business Process Analysis & Design		Extensive Software Design & Development (SDLC)
Business Operations including Client/User/ Customer Support and Vendor Management		Strong Organization and Communication Skills
Process Engineering		Off-Shore Development Management

- System and business operation review and needs evaluation
- Recommendations on potential solution alternatives
- Detailed evaluation of system needs and creation of Requirements Documentation
- Creation of a Request for Proposal (RFP) to be issued to potential system vendors
- Evaluation of RFP responses, gap analysis, and assistance on vendor/system selection

- Return on Investment (ROI) evaluation
- Advise or project manage the vendor installation activity
- Support initial systems operation
- Evaluate, recommend, and assist on third-party solutions, utilities, and partnerships
- Conduct periodic system evaluation/review and advise on improvement recommendations

AND MORE ...

Mike Elder Consulting, Inc.

6378 South Benton Way

Littleton, CO 80123-6810

303.886.3129

866.238.7991 (fax)