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Mike Elder Summary Resume Detailed resume available on request |
Mike Elder Consulting, Inc.6378 South Benton WayLittleton, CO 80123-6810303.886.3129866.238.7991 (fax)
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Mike Elder Summary Resume Detailed resume available on request |
Mike Elder Consulting, Inc.6378 South Benton WayLittleton, CO 80123-6810303.886.3129866.238.7991 (fax)
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| Summary Expertise | Systems & Operational Experience | |
| - 28 Years of Information Systems Experience | - Order Management | |
| - Catalog, e-Commerce, Direct-to-Consumer (B2C) Business-to-- Business (B2B), & Retail Domain Expertise | - Customer Relationship Management (CRM) & Call Center | |
| - 7 Years of E-Commerce and Catalog Experience | - Fulfillment | |
| - Ecometry , Oracle Apps 11i, & other Enterprise Systems | - Warehouse Management Systems (WMS) | |
| - System Implementation Planning & Support | - e-Store | |
| - Extensive Complex Project Management | - Inventory | |
| - Proficient Business Process Analysis & Design | - Purchasing | |
| - Extensive Software Design & Development (SDLC) | - Supply Chain & Drop Ship | |
| - Business Operations including: | - Third Party Logistics (3PL) | |
| - Client/User/Customer Support & Help Desk | - Partner Channel Support | |
| - Vendor & Third Party Management | - Merchant Support Systems | |
| - Process Engineering | - Marketing Relationship Management (MRM) | |
| - Product Management | - Retail Integration | |
| - Sales & Marketing, Proposals & RFPs | - Help Desk | |
| - Entrepreneurial, Versatile & Adaptable | - And related Financial Systems |
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Professional Experience QUARK - Denver, CO - Oct 2004 – Feb 2006 Senior Product Manager - Responsible for the system specification and approval of design and development of QuarkCommerce, a commercial product to fully support the commerce functions in the direct catalog, e-commerce, retail and direct-to-consumer market domain. Product is an enterprise level suite that provides Customer Relationship Management, Order Management, Supply Chain Management, Marketing Relationship Management, Warehouse Management Systems and all related Financials. Functions supported include call center, online e-store, order management, vendor management, purchasing, fulfillment, drop shipment, promotion/marketing support, and accounting. Efforts include integrations with third party vendors and external systems. Managed/directed and served as a domain subject mater expert to development staff in India. KBTOYS.COM (now eToys Direct) -Denver, CO - Mar 1999 – May 2004 Director, Enterprise Systems - Responsible for successful operation and support of all enterprise systems in this high-volume e-commerce business. Led the aggressive project to install Oracle-Business Suite11i as a replacement Enterprise Requirement Planning (ERP) system. Specified and approved the design of integration solutions to and from external legacy systems and the Oracle Applications e-Business Suite 11i modules. Directed business analysis, business requirement specification, and data conversion plan. Conducted extensive regression testing and conversion dry runs to insure uninterrupted business continuity and at ERP go-live. Resolved major performance issue with holiday transactional volume through a unique and direct teaming with Oracle Corporation Development and Support organizations. Director, Special Projects - Responsible for the business analysis, requirement specification, business design, project management, and implementation of major new company initiatives. Direct responsibility for launch of B2B concern including business plan, web site and system design, implementation, and operations Directed daily business operations and Help Desk during critical high volume holiday season. Project Director - Planned and directed the selection and rapid installation of the corporate ERP system (Ecometry). Established and managed initial processes for project management, software development, and quality assurance testing in this fast-paced startup e-commerce environment. Directed daily business operations including critical high volume holiday season. Conducted competitive analysis, negotiation, and selection of a Warehouse Management System. Directed the initial fulfillment operation using third party warehouse. Directed KBtoys.com web site launch APPLIED FUTURE TECHNOLOGIES - President - May 1997 - Mar 2000 HORIZON INTERACTIVE - Project Director/Business Development Manager - May 1996 - Jun 1997 COMPUTER SCIENCES CORPORATION - Systems Engineering Manager - Apr 1995 - May 1996 LOGICON (now Northrop Grumman) - Project Manager/Site Manager - Dec 1991 - Apr 1995 MARTIN MARIETTA (now Lockheed Martin) - Software Manager/Software Department Manager/ Software Development Lead/Site Manager - Dec 1983 - Dec 1991 UNITED STATES ARMY - Captain - June 1978 - October 1983 Education Masters of Science - University of Southern California - Systems ManagementBachelors of Business Administration - Kent State University - Computer Science & Management Science
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